Frequently Asked Questions

Everything you need to know about your Alfaparf Milano shopping experience.

Are Alfaparf Milano products sulfate and paraben-free?

Many of our signature lines, including the Semi di Lino collection, are formulated without sulfates, parabens, or paraffins to ensure the highest quality care for your hair and scalp.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for hair care products?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.

Do you offer international shipping?

Currently, we ship to a wide range of countries. Shipping fees and delivery timelines vary based on your location and are calculated at checkout.

Are your products safe for color-treated hair?

Yes, Alfaparf Milano products are specifically engineered to protect and prolong the vibrance of salon-quality color while providing essential moisture and shine.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets such as Apple Pay and Google Pay for a secure checkout process.